News Details

Emergency calls to 112: More accuracy of caller location

9 February 2018


On Sunday, the EU celebrates Single European Emergency Number


Calling 112 is free of charge in all EU Member States thanks to EU legislation that was introduced in 1991. As announced last year, emergency calls to 112 are increasingly more effective with the introduction of Advanced Mobile Location (AML) service. Every year, about 300,000 people who call the emergency services cannot describe their location, because they may not know where they are, or are too young or too injured to communicate. In these situations, knowing the exact location of the caller can help emergency services to react quickly and save lives.


Calls from mobile phones in countries supporting the Advanced Mobile Location service are expected to send a significantly more accurate caller location information to the emergency service. Seven countries have introduced this service so far: Austria, Belgium, Estonia, Finland, Ireland, Lithuania and United Kingdom.