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MEUSAC holds info session on EU directive on package travel, linked travel arrangements

12 October 2017


Directive addresses string of consumer, travel agency rights


A directive which will come into force soon addresses a string of both consumer and travel agency/travel organiser rights. The directive is a giant leap forward when compared to the directive that is currently in place.


To explain the rights in detail, MEUSAC today held an information session which saw a number of travel agency, enforcement and legal representatives attend.


Mr David Mifsud, Director, Quality Assurance and Licensing at the Malta Tourism Authority (MTA), gave an in-depth explanation of the directive.


He highlighted that the directive addresses a number of rights for consumers, including that agencies cannot change the price of a trip later than 20 days before departure date.


However, he did say that in the event that the destination is dangerous to travel to, the agency/travel organiser reserves the right to cancel the trip (package) agreed to with the client by terminating the contract without incurring any compensation charges.


In the case of a travel agency going bankrupt, the agency has to provide information to the client on who to turn to in such cases.


He said that any information supplied to the client in the travel contract should be clear and no fine print included.


In the case of inclement weather, the agent is obliged to give clients as much assistance as possible but won’t incur any charges if the trip is postponed, like for instance if the client was to travel to Sicily by catamaran and bad weather disrupted plans.