Consumer Programme

The Consumer programme aims to contribute to protecting the health, safety and economic interests on a European level. The programme puts a special focus on consumer protection and consumer awareness in the new Member States. It aims to ensure effectiveness, enhance cooperation, raise awareness and ensure the effective application of the Consumer Policy.

The four priorities of the programme are: safety; well representation by professional consumer organisations; rights as consumers and access to redress mechanisms; and collaboration between national bodies. Actions to be financed under this fund have to be targeted on areas where intervention at EU level can make a difference and add value on an overall level. The selected areas for actions are of three kinds;
•  Actions corresponding to legal obligations imposed by the Treaty and the existing EU acquis in the field of consumer protection on the EU and Member States;
•  Actions which are not or could not be undertaken at national level because of their EU-level dimension;
•  Actions complementing and enhancing the efficiency of measures undertaken at national level.

For more information click here.


Open Calls


Consumer Programme

Name of Call

Description of Call

Eligible Applicants


Financial Contribution to Joint Actions to Improve Cooperation Between Enforcement Authorities of Consumer Rights

The joint actions may cover one or more of the following aspects of administrative cross-border co-operation activities related to strengthen cross-border enforcement capacities in the Member States (EFTA/EEA countries):

Preparing action for the modernisation of the functioning of the CPC regulation and notably improvements of the efficiency of the network when it comes to alert gathering and sharing of enforcement plans and prioritisation, work with representatives of various stakeholders groups such as other concerned authorities, trade and consumer associations;

Tackling effectively infringements in e-commerce, more investment in e-enforcement capacities in the Member States is needed (such as for internet investigation laboratories).
In particular, it should cover one or several of the following activities:

Collection and analysis of information;
Cooperation or training workshops for different authorities and stakeholders;
Legal analysis and assistance;
Consultancy support and investment in hard and software for internet investigations; and operational expenditure to support coordinated surveillance;
Enforcement actions (including test-purchases).

Legal entities

September 12, 2017