Submission of Complaints

Freedom of Information: Submission of complaints

Applicants may address a complaint in the following circumstances where:

  • The applicant receives a refusal to the request for information;
  • The applicant is not satisfied with the information provided, including the manner in which the information was presented;
  • The applicant feels that the time elapsed for processing and making available the requested information is unreasonable/not justified;
  • The applicant was not duly notified as required by the Freedom of Information Act;
  • The applicant feels that the fee charged for processing the request for information is excessive.

Applicants shall submit their complaint by filling in the Complaint Form via the e-ID on the FOI Portal (http://www.foi.gov.mt). Now, a Complaint Form can also be done through the online form without the need for the applicants to register through e-ID. Alternatively, a Complaint Form can be downloaded from the same website (Downloads Section). The Form has to be completed and submitted by email to foicu@gov.mt or by post to the Office of the Permanent Secretary, Ministry for Social Dialogue, Consumer Affairs and Civil Liberties, Barriera Wharf, Valletta.

Applicants may file a complaint within a maximum of 30 days from the last communication received from the public authority or the act or omission giving rise to the complaint, as the case may be.

The complaint will be received at any one of the following:
Address: Office of the Permanent Secretary, Ministry for Social Dialogue, Consumer Affairs and Civil Liberties, Barriera Wharf, Valletta
Email: foicu@gov.mt

The public may request further information at:
Tel: 356 22478200
Office Hours: Monday to Friday 7:45am – 5:15pm (winter); 7:30am – 1.30pm (summer)